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FAQ

Frequently Asked Questions

About TOOWEI

TOOWEI is an industrial control switch manufacturer established in 2005 in Wenzhou, Zhejiang, China. We manufacture toggle switches, push button switches, indicator lights, key lock switches and other control components for OEM and industrial applications.

Our main product categories include toggle switches, push button switches, indicator lights, key lock switches and touch switches. Different series are available with various mounting sizes, circuit functions, terminal types, current ratings, materials and sealing structures.

TOOWEI products are used in industrial control panels, construction machinery, agricultural equipment, transportation systems, marine equipment, power equipment, instruments, control handles and other OEM control systems.

TOOWEI operates under an ISO 9001 quality management system. Depending on the product series, available certifications and compliance documents may include CQC, CE, RoHS, REACH, FCC and IP test documentation. Please confirm the required certification before ordering.

The correct switch should be selected according to the electrical rating, circuit function, number of poles, momentary or maintained operation, mounting size, terminal type, sealing requirement and operating environment.

To help us recommend a suitable model, please provide:

  • Operating voltage and current
  • AC or DC load
  • Required switching function
  • Number of circuits
  • Panel cutout size
  • Terminal or wire requirement
  • Waterproof requirement
  • Application and operating environment

A momentary switch has one or more temporary operating positions. When the actuator is released, it returns to its designated normal position.

A maintained switch, also called a latching switch, remains in the selected position until it is operated again.

The return position depends on the specific circuit function. A momentary switch does not necessarily return to a center position.

Parentheses indicate a momentary position.

For example:

  • ON-OFF: both positions are maintained
  • ON-ON: both positions are maintained
  • (ON)-OFF: ON is momentary
  • ON-(OFF): OFF is momentary
  • (ON)-OFF-(ON): both ON positions are momentary

The exact internal circuit should always be confirmed using the product wiring diagram.

These terms describe the number of circuits and switching paths:

  • SPST: Single Pole Single Throw
  • SPDT: Single Pole Double Throw
  • DPST: Double Pole Single Throw
  • DPDT: Double Pole Double Throw

The pole configuration should be selected according to how many independent circuits need to be controlled.

Many TOOWEI switch series can be used in both AC and DC control circuits. However, AC and DC ratings are not directly interchangeable.

The allowable DC load depends on the voltage, current, load type, switching frequency and circuit conditions. Please contact us for confirmation before using an AC-rated switch in a DC application.

Yes. We can evaluate a TOOWEI product as an alternative based on the existing part number, datasheet, drawing or product sample.

Please provide:

  • Existing brand and part number
  • Product photos
  • Dimensional drawing
  • Panel cutout
  • Circuit function
  • Electrical rating
  • Terminal type
  • Estimated order quantity

We can evaluate dimensional and functional compatibility, but final qualification should be completed by the customer in the actual application.

Yes. Product specifications and dimensional drawings are available for standard models. Additional technical documents or 3D files may be available for selected products upon request.

Please provide the exact product series, model or required configuration when requesting technical documents.

Front panel sealing means that the exposed components above the mounting panel are protected when the switch is correctly installed with the required sealing components.

It does not mean that the rear housing, terminals or wiring connections are waterproof.

A fully sealed or potted wire-lead version provides additional protection around the rear structure, terminals and cable outlet. The exact sealing area depends on the product design.

IP ratings describe protection against dust and water under specified test conditions.

Depending on the product series, the IP rating may apply only to components above the mounting panel or to a more fully sealed structure. The applicable sealing area and test conditions should be confirmed in the individual product specification.

An IP rating does not mean that every part of the switch is waterproof under all installation and operating conditions.

The sealing performance depends on correct installation. The panel cutout, mounting surface, sealing washer, O-ring and mounting nut must be properly installed.

The rear terminals and wire connections may require additional protection if they are exposed to water, dust or other contaminants.

The customer should verify sealing performance in the final equipment and installation environment.

Many TOOWEI industrial switch series are designed for operating temperatures from approximately −25°C to +85°C.

The exact operating and storage temperature range may vary by product series, LED configuration, material and sealing structure. Please refer to the individual specification before use.

Switch life is normally divided into mechanical life and electrical life.

Mechanical life refers to the number of operating cycles without an electrical load. Electrical life refers to the number of cycles under specified voltage, current and load conditions.

Actual service life depends on:

  • Voltage and current
  • AC or DC load
  • Resistive, inductive or motor load
  • Switching frequency
  • Operating temperature
  • Vibration and contamination
  • Installation conditions

The rated service life should be confirmed according to the individual product specification.

Depending on the product structure and order requirements, available customization options may include:

  • Wire length and wire gauge
  • Wire color
  • Connectors
  • Terminal types
  • Switch functions
  • Button or actuator colors
  • LED colors and voltage
  • Symbols and markings
  • Contact materials
  • Housing materials
  • Packaging and labels

Customization is subject to technical feasibility, order quantity and project requirements.

Yes. We can evaluate customized wire length, wire gauge, wire color, stripping, tinning, terminals and connectors.

Customers should provide the connector brand, part number, pin assignment, wire specification and required cable length. Connector availability and MOQ will be confirmed before production.

Yes. Standard LED colors include red, green, blue, yellow and white, depending on the product series.

The standard LED voltage for many illuminated switch series is 2.4V. Other operating voltages may be customized by adding an appropriate resistor or modifying the LED circuit.

Please provide the operating voltage, AC or DC requirement, LED color and wiring method before ordering.

Yes. Symbols, power markings and other illuminated or non-illuminated markings can be evaluated for selected push button switch series.

Customers should provide clear artwork, dimensions, orientation and lighting requirements. Customized markings may require a sample approval process and a project-specific MOQ.

We usually begin with an existing TOOWEI product platform and customize the function, actuator, terminal, wiring, color, material or appearance.

A completely new product may also be evaluated according to technical requirements, tooling investment, development schedule and projected order volume.

Please provide drawings, samples, performance requirements and expected annual demand for project evaluation.

Yes. Standard samples may be available depending on stock and product configuration.

Customized samples can be produced after the technical requirements are confirmed. Sample charges, customization costs and shipping fees may apply.

For customized products, we recommend sample testing and approval before mass production.

MOQ depends on the product series, configuration, materials and customization requirements.

Standard products generally support more flexible order quantities. Customized wires, connectors, colors, markings, packaging or newly developed components may require a higher MOQ.

Please send us the required specification and quantity for confirmation.

To receive an accurate quotation, please provide:

  • Product series or product photo
  • Required quantity
  • Electrical rating
  • AC or DC application
  • Switching function
  • Pole configuration
  • Terminal or wire requirement
  • Mounting size
  • Sealing requirement
  • Certification requirement
  • Application
  • Target delivery schedule

Providing complete technical information helps reduce model selection errors and quotation delays.

Lead time depends on the product configuration, order quantity, material availability and customization requirements.

Standard samples and repeat orders generally require less preparation than customized samples or new projects. The confirmed delivery schedule will be stated in the quotation, proforma invoice or order confirmation.

Common payment terms include T/T. Other payment terms may be evaluated according to the order value and cooperation history.

Orders can be shipped by express, air freight, sea freight or an agreed logistics method. Available trade terms may include EXW, FOB or other mutually agreed terms.

Incoming materials are inspected according to established quality procedures. Production includes in-process inspections and testing at key manufacturing stages.

Finished switches undergo 100% functional and appearance inspection before shipment. Depending on the product, inspections may include circuit function, electrical performance, operating action, appearance, wiring and marking verification.

Available documents may include product specifications, dimensional drawings, certificates, compliance documents and inspection records, depending on the product and project requirements.

Please specify the required documents during the quotation stage so availability can be confirmed before ordering.

Please provide the order number, product model, quantity, batch information, photos, videos and a clear description of the issue.

Our quality team will review the information and investigate the possible cause. When necessary, samples may need to be returned for analysis.

Replacement, corrective action or another solution will be determined according to the investigation results and confirmed responsibility.

Warranty terms depend on the product series, application conditions and commercial agreement.

Products must be correctly selected, installed and operated within the specified electrical, mechanical and environmental limits. Damage caused by overload, incorrect wiring, improper installation, unauthorized modification or use outside the specified conditions is not considered a product manufacturing defect.

Contact TOOWEI Team

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Contact TOOWEI Team

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